Water damage 

Clean water and grey water*

*Grey water means non-potable water. Wastewater from the shower is grey water.

Do

  • Stay clear of any danger from electricity.
  • If possible, turn off the water at the source of the spill or shut off the main water supply to the house to prevent any other water leak.
  • Try to limit damage to contents as much as possible near the flood.
  • Protect the structure and your property from any further damage.
  • Remove as much water as possible using a wet vac or absorbent rags.
  • Call GUS. We’ll put you in touch with your insurance agent or broker. We have agreements with all Quebec insurers and we adhere to their standards and policies. Please be ready to disclose any important details about the emergency as well as your insurance policy number.

Don’t

  • Try to dry the area out yourself. There is a risk of mould if it isn’t done properly.
  • Turn off the fans set up by the post-disaster cleaning company.
  • Move the fans.
  • Shut off the dehumidifiers.

 

Sewer backups – Black water*

*Wastewater from toilets is black water and must undergo an intense treatment process before it can be reused.

Do

  • Avoid coming into contact with the water because it is most likely contaminated.
  • Turn off all heating and ventilation systems.
  • Call GUS. We’ll put you in touch with your insurance agent or broker. We have agreements with all Quebec insurers and we adhere to their standards and policies. Please be ready to disclose any important details about the emergency as well as your insurance policy number.

Don’t

  • Touch the water.
  • Turn on the ventilation system or set up fans. That would spread the contamination to the rest of the residence.
  • Try to salvage contents.